Repairs can be carried out at RUKA directly managed stores or by delivery . Please feel free to contact us with your requests.
For those who come to our store... Please bring your items directly to our store.
For those who wish to ship... Please send us 1) the details of the repair, 2) your name, 3) your address, 4) your telephone number, and 5) your email address along with your item via courier. Once we receive the item, we will contact you by email to inform you of the price, delivery date, etc.
What can be repaired…
[1] Bangle size adjustment : ¥1,100 We will adjust the width slightly larger or smaller to fit you better.
*However, please note that due to the shape memory properties of fat, significant size adjustments will return to their original shape over time, so we do not recommend them.
[2] Resin repolishing …Price: ¥1,100 to ¥4,400 We will polish it up again so that it shines just as brightly as when you first purchased it.
[3] Broken items : ¥3,300 to ¥8,800 We will glue it back together with resin and make it ready for use. However, please note that depending on the condition of the crack, there may be repair marks remaining on the repaired area. There is no problem with strength and use.
[4] Chain breakage or metal fitting replacement : ¥1,100 to ¥5,500 It is also possible to change the earrings into earrings. Please contact us.
What can't be repaired... ▶ Cleaning to restore yellowing caused by aging ▶ Ring resizing
If you have any other questions, please feel free to contact us via email or Instagram DM.
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